My Saturday with Lorna

Mention the name Lorna Cordeiro and 95 per cent of the Goan community will know exactly who you’re talking about Continue reading My Saturday with Lorna

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Call Centre Caricatures

Working in a call centre definitely has its moments. There’s a great team, solid banter and some ridiculous customers. Over the past year and a half, I’ve come to realise that though there’re a number of people phoning in daily, they can all fit into seven different categories. Continue reading Call Centre Caricatures